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29/08/2010 22:53:22
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topic:
Medications
Tammy
Posts 1
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I am schizophrenic and know from experience and from what i've been told that untreated schizophrenia leads to dementia. and having had a brief period of mild dementia at just 31! I feel very gratefull to the medication for helping my condition. On medication the effects of dementia mends itself so the functions of the brain return to normal.
Just 50 years ago and we'd all be in institutions. It's too scary to think of!
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26/08/2010 15:10:26
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topic:
Your job role
Complaints
Posts 11
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The positive sides are when you are able to resolve a complaint and a service is improved as a result. It is very satisfying when people indicate how differently they feel when their concerns are listened to and taken seriously.
In terms of negatives there are not many. As you might imagine we are often the first point of contact when people are distressed and angry. You do not need much experience before you are able to appreciate that indviduals are angry and distressed because of the circumstances they are facing and it is not personal There are very rare occasions when individuals are abusive and threatening and this can prove upsetting.
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26/08/2010 15:06:00
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topic:
why
Complaints
Posts 11
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Tig
We both have strong desire to help people and these types of job enable you not only to provide support to service users but to ensure that lessons are learnt and services improved as a result. We also both like having direct contact with service users and hearing what they have to say.
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26/08/2010 15:01:53
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topic:
experience
Complaints
Posts 11
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Hi DK
I have worked in a number of roles, all of which have involved an element of complaint handling. Not all of these roles have been in the NHS or mental health, although most had a health element. In terms of training, I have a legal background.
Claire
I started my NHS career working as a health care assistant on a ward at my local hospital. My next role was working in a junior role in the a complaint departments of a district general hospital. Over the years I have supplemented on the job experience and training with Open Univeristy Diploma in Clinical Risk Management and a Certificate in Mental Health Law.
Jane
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26/08/2010 14:54:36
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topic:
Situations
Complaints
Posts 11
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We overlooked to say that although relatives and carers can raise concerns which we will look at, in most circumstances they must obtain the consent of the service user. Without such consent, any response will be extremely limited. In circumstances where consent is not given, then staff would need to satisfy themselves that the person was acting in the best interests of the service user.
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26/08/2010 14:51:17
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topic:
Situations
Complaints
Posts 11
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Hi there
There are occasions when staff from the complaints department are unable to respond to a complaint. For example, if an individual has issued legal proceedings or has stated in writing their intention to do so. Complaints from staff about working conditions would be dealt with by local manager or the Human Resources department rather than by the complaints department.
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26/08/2010 14:41:48
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topic:
Hi
Complaints
Posts 11
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Hi James
If your query is about what happens if the Trust is unable to satisfactorily resolve your concerns, in England and Wales you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint. This should be done within twelve months of receipt of the Trust's response. The Parliamentary and Health Service Ombudsman carries out independent investigations about unfair or improper actions or poor service by UK government departments and their agencies, and the NHS in England.
You can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033 or write to them at: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, SW1P 4QP.
That said, in practice if you are dissatisfied with a Trust's response to your complaint they will usually be happy to undertake a further investigation or to meet with you to see if they can resolve your concerns.
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26/08/2010 14:36:08
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topic:
how long
Complaints
Posts 11
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Hi Louise
This is quite a tricky question to answer, especially as sometimes complaints can be resolved informally on the spot or within a couple of day. In terms of formal complaints, each Trust will have its own policy and timescales to respond. In the past, the NHS Complaints Regulations required Trusts to investigate and respond within 25 working days unless the issues were very complicated. Although the new regulations only require Trusts to resolve complaints within a 6 month period, we believe that most Trusts have voluntarily retained the 25 working day target, for all but the most complicated complaints.
Staff in complaints departments should keep complainants updated about the progress of their complaint and whether or not, they will be able to keep to agreed timescales.
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26/08/2010 14:30:21
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topic:
I'm not sure what to do
Complaints
Posts 11
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Dear Lewis
Everybody has the right to raise a complaint. In the circumstances you describe, we would suggest that you ask staff to arrange for you to meet with the Modern Matron who is a senior member of nursing staff, usually based away from the ward, who can either listen to the concerns or arrange for the Trust's PALS officer to visit you on the ward.
We notice that you are from Tower Hamlets and can inform you that the Trust's PALS officer visits the wards in Tower Hamlets every Tuesday afternoon between 12:30 to 5:00.
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26/08/2010 14:26:34
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topic:
what happens?
Complaints
Posts 11
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Hi Carla
If a complaint is about a member of staff, any investigation will be allocated to a manager. This may or may not be the manager of the person you have complained about. Any staff who are complained about will be asked to provide an account, or will be interviewed by the investigator.
Hope that answers your question.
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26/08/2010 14:22:22
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topic:
The best way to complain.
Complaints
Posts 11
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Hi Sub
We understand how stressful it can feel making a complaint, especially after you have had a negative experience.
The first thing you might want to do, if appropriate and you feel able, is to approach a member of your care team who hopefully, would be best placed to resolve your concerns. We appreciate that not everybody, depending on the problem, will feel confident about doing this.
For those unable to do this, and looking to a speedy resolution to their complaint, the best person to approach would be the Patient Advice & Liaison (PALS) Officer . The PALS officer is unconnected to your care team and provides a patient centred approach to the speedy resolution of problems and should be able to approach the service on your behalf.
There will be times when you need to make a formal complaint either because attempts to resolve your concerns have been unsuccessful or if you feel the issues raised require a more structured approach with a written response. Then you will need to use the NHS complaints procedure which changed last year. We think it's improved because it requires Trusts to communicate and keep in regular contact with complainants, ensuring that they are satisfied with how their complaint is being handled. There is an onus on meeting with complainants if they wish to be involved in the investigation process.
It's commonly thought that you need to put any formal complaint in writing and for some, this will feel like a barrier to making complaints. At this Trust - and we believe at most others - staff in the complaints department are happy to take details of complaints over the telephone and we have a freephone that is publised on posters and leaflets around the Trust. We hope that this makes it less intimidating for people to complain. We feel that it's really important that individuals do so, so that Trusts can learn from negative experiences and improve services as a result.
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26/08/2010 14:19:25
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topic:
Your job role
R
Posts 6
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What are the positive and negative sides of your job role?
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26/08/2010 14:05:47
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topic:
why
tig
Posts 4
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hi Jane and Claire,
what made you decide this was a job for you?
Tig
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26/08/2010 14:03:36
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topic:
experience
DJMK
Posts 13
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hi,
just wondering how much experience and traingin did you have before you took on this role?
DK
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26/08/2010 14:02:02
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topic:
Situations
R
Posts 6
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Have there been any situations you have not been able to help with at all?
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26/08/2010 13:56:46
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topic:
Jane Quinn Associate Director of Consumer Relations and Legal Affairs and Claire McElwee Complaint manager
Complaints
Posts 11
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Thanks for the introduction. We are really looking forward to the session.
Claire and Jane
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26/08/2010 12:47:52
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topic:
how long
HelpingHands
Posts 38
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Hi Jane,
can you tell me how long a complaint should take from beginning to end
louise
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26/08/2010 12:34:06
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topic:
I'm not sure what to do
HelpingHands
Posts 38
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I was wondering if you can tell me - how can you make a complaint about staff, when they handle the post and there is no payphone on the ward?
Lewis from Tower Hamlets
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26/08/2010 12:31:21
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topic:
what happens?
HelpingHands
Posts 38
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what happens if the compaint is about you how then handles it
Carla from newham
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26/08/2010 12:29:57
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topic:
Hi
HelpingHands
Posts 38
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where does a complaint go if you can't handle the complaint
James from Hackney
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26/08/2010 09:51:40
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topic:
The best way to complain.
Sub
Posts 5
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Hi,
I wanted to know what the best method to complain is. I'm a person who often feels like complaining when having faced a negetive experience but am often put of by the stress complaining involves (when nobody listens or does anything about the complaint.)
Please advise what proceedure I should take when I want to make a complaint.
Many thanks
Sub
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22/08/2010 05:00:24
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topic:
Jane Quinn Associate Director of Consumer Relations and Legal Affairs and Claire McElwee Complaint manager
Coordinator
Posts 81
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Hi everyone,
Jane Quinn Associate Director of Consumer Relations and Legal Affairs and Claire McElwee Complaint manager will be joining us here on the 26th August 2010 to answer your questions about their role and about complaints in general
You can leave questions at any point between now and then although they won't be answered until the 26th August 2010
As always
take care for now...
florid coordinator
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19/08/2010 14:58:33
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topic:
Hey everybody is Movie night again.........................................
Angiebaby
Posts 47
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Sorcerer's Apprentice, The (2010)
Genre: Comedy, Action/Adventure
Running Time: 111 min.
MPAA Rating: PG
Director: Jon Turteltaub
Writer: Lawrence Konner, Matt Lopez, Mark Rosenthal, Doug Miro, Carlo Bernard
Cast: Nicolas Cage, Jay Baruchel, Alfred Molina, Teresa Palmer, Toby Kebbell, Nicole Ehinger, Peyton List, Monica Bellucci
quick movie review: Balthazar Blake is a master sorcerer in modern-day Manhattan trying to defend the city from his arch-nemesis, Maxim Horvath. Balthazar can't do it alone, so he recruits Dave Stutler, a seemingly average guy who demonstrates hidden potential, as his reluctant protégé. The sorcerer gives his unwilling accomplice a crash course in the art and science of magic, and together, these unlikely partners work to stop the forces of darkness. It'll take all the courage Dave can muster to survive his training, save the city and get the girl as he becomes "The Sorcerer's Apprentice."
Other Guys, The (2010)
Genre: Comedy
Running Time: 107 min.
MPAA Rating: PG-13
Director: Adam McKay
Writer: Adam McKay, Chris Henchy
Cast: Will Ferrell, Mark Wahlberg, Eva Mendes, Samuel L. Jackson, Michael Keaton, Dwayne Johnson, Lindsay Sloane, Ray Stevenson, Steve Coogan
quick movie review: NYPD Detectives Christopher Danson and P.K. are the baddest and most beloved cops in New York City. They don't get tattoos - other men get tattoos of them. Two desks over and one back, sit Detectives Allen Gamble and Terry Hoitz. You've seen them in the background of photos of Danson and Highsmith, out of focus and eyes closed. They're not heroes - they're "the Other Guys." But every cop has his or her day and soon Gamble and Hoitz stumble into a seemingly innocuous case no other detective wants to touch that could turn into New York City's biggest crime. It's the opportunity of their lives, but do these guys have the right stuff?
Knight and Day (2010)
Genre: Comedy, Action/Adventure
Running Time: 110 min.
MPAA Rating: PG-13
Director: James Mangold
Writer: Patrick O'Neill
Cast: Tom Cruise, Cameron Diaz, Maggie Grace, Peter Sarsgaard, Marc Blucas, Paul Dano, Viola Davis, Olivier Martinez, Stream, Nicole Signore
quick movie review:
A wholesome, Midwestern woman accidentally gets involved with an international super spy and is forced to flee the country with him while he protects a dangerous new piece of technology.
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19/08/2010 14:47:52
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topic:
find anything funny? ........................
Angiebaby
Posts 47
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joke 1:Bra Types
A man walked into the ladies department of a Macy's, and walked up to the woman behind the counter and said, "I'd like to buy a bra for my wife"
"What type of bra?" asked the clerk.
"Type?" inquires the man. "There is more than one type?"
"Look around," said the saleslady, as she showed a sea of bras in every shape, size, color and material. "Actually, even with all of this variety, there are really only three types of bras," replied the salesclerk. Confused, the man asked what were the types. The saleslady replied "The Catholic type, the, Salvation Army type, and the Baptist type. Which one do you need?" Still confused the man asked, "What is the difference between them?" The lady responded, "It is all really quite simple. The Catholic type supports the masses, the Salvation Army type lifts up the fallen, and the Baptist type makes mountains out of mole hills
joke 2:What Is Wrong
This woman rushed to see her doctor, looking very much worried and all strung out. She rattles off: ???Doctor, take a look at me. When I woke up this morning, I looked at myself in the mirror and saw my hair all wiry and frazzled up, my skin was all wrinkled and pasty, my eyes were bloodshot and bugging out, and I had this corpse-like look on my face! What's WRONG with me, Doctor!????
The doctor looks her over for a couple of minutes, then calmly says: ???Well, I can tell you that there ain't nothing wrong with your eyesight....???
joke 3:Staying Young
Some people grow old gracefully, while others fight and scratch the whole way.
Andy's wife, refusing to give in to the looks of growing old, goes out and buys a new line of expensive cosmetics guaranteed to make her look years younger.
After a lengthy sitting before the mirror applying the "miracle" products, she asks her husband - "Darling, honestly, if you didn't know me, what age would you say I am?"
Looking over her carefully, Andy replied,...
"Judging from your skin, twenty;
your hair, eighteen;
and your figure, twenty five."
"Oh, you flatterer!" she gushed. Just as she was about to tell Andy his reward, he stops her by saying...
"WHOA, hold on there sweety!" Andy interrupted.
"I haven't added them up yet!"
joke 4:In A Lift
An old woman is going up in a lift in a very Iavish department store when a young, beautiful woman gets in, smelling of expensive scent. She turns to the old woman and says arrogantly: 'Romance by Ralph Lauren, ??100 a bottle.'
Then another young woman gets in the lift, She also turns to the old woman and says
snootily: chanel No 5, ??150 a bottle.' A few floors later, the old woman has reached her destination. As she gets out, she looks both woman in the eye, then turns round, bends over and farts, saying: 'broccoli, 25p a pound.'
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19/08/2010 14:39:59
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topic:
unmyth these riddles:..............................
Angiebaby
Posts 47
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riddle 1: Many have heard it, but nobody has ever seen it, and it will not speak back until spoken to. What is it?
riddle 2: I am practically nothing. When I lead a group, it's strength stays the same, but if I follow it, it seems that the group's strength increases ten times!! I am neither negative or positive about things, but nobody hates me for that. I am Indian born, but some people say that I am Arabian. I am as simple as a circle,but nothing amounts to me. What am I?
riddle 3: What is greater than God
More evil than the devil
The poor have it
The rich don't
And if you eat it, you'll die?
riddle 4:If you have two hourglasses -- one four-minute timer and one seven-minute timer, how can you measure nine minutes?
answer 1: An Echo.
answer 2: Zero. (0)
answer 3:Nothing.
answer 4: Turn over both hourglasses at once.
When the four-minute hourglass runs out, turn it over.
When the seven-minute hourglass runs out, turn it over.
When the four-minute timer runs out this time (eight minutes have elapsed), the seven-minute hourglass has been running for one minute.
Now turn over the seven minute timer back over. When the timer runs out, nine minutes have elapsed.
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16/08/2010 12:01:18
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topic:
medication with meditation
hima
Posts 1
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hello friends...i have just joined this forum today with a hope that we could support each other in whatever ways we can...well the topic that i wanted to talk about is medication and meditation. i think the combined effect of these two can be very effective. you don't have to be amazing at meditation and just a five minutes breathing exercise can bring changes to you. well it definitely helps me so i would suggest why not give it a try..love and luck....
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10/08/2010 08:54:37
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topic:
weekly movie night reviews: 3 new release dvd options
Angiebaby
Posts 47
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Edge of Darkness (2010)
Runtime: 1 hr. 48 min.
Genre: Drama, Mystery & Suspense
Theatrical Release: Jan 29, 2010 Wide
US Box Office: £43.3M
Starring: Mel Gibson, Danny Huston, Ray Winstone, Bojana Novakovic
Director: Martin Campbell
Quick movie review: "Edge of Darkness" is an emotionally charged thriller set at the intersection of politics and big business. Thomas Craven (Mel Gibson) is a veteran... "Edge of Darkness" is an emotionally charged thriller set at the intersection of politics and big business. Thomas Craven (Mel Gibson) is a veteran homicide detective for the Boston Police Department and a single father. When his only child, twenty-four year-old Emma (Bojana Novakovic), is murdered on the steps of his home, everyone assumes that he was the target. But he soon suspects otherwise, and embarks on a mission to find out about his daughter's secret life and her killing. His investigation leads him into a dangerous, looking glass world of corporate cover-ups, government collusion and murder - and to shadowy government operative Darius Jedburgh (Ray Winstone), who has been sent in to clean up the evidence. Craven's solitary search for answers about his daughter’s death transforms into an odyssey of emotional discovery and redemption. "Edge of Darkness" is directed by Martin Campbell ("Casino Royale") and stars Academy Award winner Mel Gibson ("Braveheart"),
The Lovely Bones (2009)
Runtime: 2 hr. 16 min.
Genre: Mystery & Suspense, Science Fiction & Fantasy, Drama, Horror
Theatrical Release: Feb 19, 2010 Wide
US Box Office: £44.0M
Starring: Mark Wahlberg, Rachel Weisz, Susan Sarandon, Stanley Tucci, Michael Imperioli, Saoirse Ronan, Rose McIver, Christian Ashdale, Reece Ritchie
Director: Peter Jackson
Producer: Carolynne Cunningham
Studio: Paramount Pictures
Quick movie review: On her way home from school on a snowy December day in 1973, 14-year-old Susie Salmon is lured into a makeshift underground den in a cornfield and... On her way home from school on a snowy December day in 1973, 14-year-old Susie Salmon is lured into a makeshift underground den in a cornfield and brutally raped and murdered, the latest victim of a serial killer--the man she knew as her neighbor, Mr. Harvey. From heaven, Susie keeps watch over her grieving family and friends, as well as her brazen killer and the sad detective working on her case.
The Blind Side (2009)
Runtime: 2 hr. 6 min.
Genre: Drama, Sports & Fitness, Comedy
Theatrical Release: Mar 26, 2010 Wide
US Box Office: £255.5M
Starring: Sandra Bullock, Tim McGraw, Quinton Aaron, Jae Head
Starring: Sandra Bullock, Tim McGraw, Quinton Aaron, Jae Head, Lily Collins, Ray McKinnon, Kim Dickens, Adriane Lenox, Kathy Bates, Catherine Dyer.
Director: John Lee Hancock
Quick movie review:The Blind Side depicts the remarkable true story of Michael Oher, a homeless African-American youngster from a broken home, taken in by the Touhys, a well-to-do white family who help him fulfill his potential. At the same time, Oher’s presence in the Touhys’ lives leads them to some insightful self-discoveries of their own. Living in his new environment, the teen faces a completely different set of challenges to overcome. As a football player and student, Oher works hard and, with the help of his coaches and adopted family, becomes an All-American offensive left tackle. Based on the book The Blind Side: Evolution of a Game by Michael Lewis.
Legion (2010)
Runtime: 1 hr. 40 min.
Genre: Action & Adventure, Mystery & Suspense, Horror
Theatrical Release: Mar 5, 2010 Wide
US Box Office: £40.2M
Starring: Paul Bettany, Lucas Black, Tyrese Gibson, Adrianne Palicki, Charles S. Dutton, Dennis Quaid, Jon Tenney, Kevin Durand, Willa Holland, Kate Walsh, Jeanette Miller, Cameron Harlow, Doug Jones, Josh Stamberg, Yancey Arias, Danielle Lozeau, Luce Rains, Bryan Chapman, Denny Pierce, Kaye Wade, Chuck Hicks, Stephen Oyoung, Tyra Danielle, Django Marsh
Director: Scott Stewart (IV)
Screenwriter: Peter Schink , Scott Stewart
Quick movie review:In the supernatural action thriller Legion, an out-of-the-way diner becomes the unlikely battleground for the survival of the human race. When God loses faith in Mankind, he sends his legion of angels to bring on the Apocalypse. Humanity's only hope lies in a group of strangers trapped in a desert diner and the Archangel Michael (Paul Bettany).
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10/08/2010 08:38:32
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topic:
the jokes of the week:.... not for the faint hearted......
Angiebaby
Posts 47
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joke 1:the sausage and the cat
one day a small cat was sitting hungry by a river when a small chipalata sausage came flowing past....the cat used his paw to get the chipalata and managed to not even get it wet. The cat was happy! The next day the day was equally as hungry when a larger sausage came flowing past in the river, the cat dipped its paw in to get the sausage and only got its paw marginally wet, the cat was happy! The next day the cat was absolutely starving when a massive frankfurt wopper came flowing past..the cat dipped his paw in to get it but fell in! However the cat retrieved the sausage and was happy.
joke 2:why its not easy being a dick
joke 3:Kiss
One day a teacher had a taste test with her students. She picked a little
boy to do the first test. She blindfolded him, put a Hershey kiss in his
mouth and asked,
"Do you know what it is?"
"No, I don't," said the little boy.
"Okay, I'll give you a clue. It's the thing your daddy wants from your Mom
before he goes to work."
That's when a little girl at the back of the room yelled,
joke 4:Professions
Three guys and a lady were sitting at the bar talking about their professions.
The first guy says " I'm a Y.U.P.P.I.E, you know... Young, Urban, Professional, Peaceful, Intelligent, Ecologist."
The second guy says "I'm a D.I.N.K, you know... Double Income, No Kids."
The third guy says, " I'm a R.U.B, you know... Rich, Urban, Biker."
They turn to the woman and ask her, " What are you? "
answer 1:The moral or the story is.............the bigger the sausage....the wetter the pussy!
answer 2:you have one eye you can not see with. A head you can not think with. You hang out with a couple of nuts.your closest neighbor is an asshole and your best friend is a pussy.
answer 3:"Spit it out! It's a piece of ass!!" lol...
answer 4:She replies: " I'm a WIFE, you know...
Wash, Iron, ****, Etc."
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10/08/2010 08:26:06
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topic:
riddle rhyming time........................
Angiebaby
Posts 47
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riddle 1: I am taken from a mine, and shut up in a wooden case, from which I am never released, and yet I am used by almost everybody.
riddle 2:What is it that you can keep after giving it to someone else?
riddle 3:What comes once in a minute, twice in a moment, but never in a thousand years?
riddle 4:There were five men going to church and it started to rain. The four that ran got wet and the one that stood still stayed dry.
answer 1:pencil lead.
answer 2:Your word.
answer 3:The letter M.
answer 4:Body in coffin and brearers.
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05/08/2010 16:10:56
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topic:
Would you like to be in an online film?
uniqueone
Posts 2
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I would love to be in a film to show the real side of mental health...not the hollywood side
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